We want you to love your KIVROX keycaps. However, as a boutique studio producing limited-run artisan products, we maintain a strict return policy to ensure the quality and exclusivity of our inventory.
Return Window: You have 14 days from the date of delivery to request a return. If 14 days have passed since your delivery, unfortunately, we cannot offer you a refund or exchange.
Eligibility for Returns
To be eligible for a return (for reasons other than defects), your item must be in resellable condition:
Like-New Condition: The keycaps must show no visible signs of use, wear, or damage.
Careful Inspection: Please inspect your keycaps before fully mounting the entire set. Returns cannot be accepted if the keycaps have been scratched, cracked, or damaged due to improper installation or removal.
Original Packaging: It must be in the original packaging with all accessories included.
Non-Returnable Items
Certain types of items cannot be returned:
Group Buy / Pre-order Items: Once the Group Buy window has closed and production has started, these orders are final and cannot be canceled or refunded, as funds are committed to manufacturing.
Gift Cards.
“Seconds” or Clearance Items: Items marked as “B-Stock” or “Sale” are sold as-is and are final sale.
Quality & Compatibility
Compatibility & Fitment: Please verify your keyboard’s switch type before purchase. We guarantee our keycaps fit the specific switch type listed on the product page.
Defect: If a keycap is too loose or too tight on the correct, compatible switch type, this is considered a manufacturing defect. Please contact us for a replacement.
User Error: Damage caused by forcing a keycap onto an incompatible switch or stabilizer is not covered by our warranty.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and please contact us to initiate your return and receive the shipping address..
Shipping Returns
To return your product, please contact us to initiate your return and receive the shipping address.
Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.
Tracking Requirement: If you are shipping an item over $75, you should use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the item. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Need help?
Contact us at [email protected] for questions related to refunds and returns.
