We want you to love your KIVROX keycaps. However, as a boutique studio producing limited-run artisan products, we maintain a strict return policy to ensure the quality and exclusivity of our inventory.
Return Window: You have 14 days from the date of delivery to request a return. If 14 days have passed since your delivery, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return (for reasons other than defects), your item must be in resellable condition:
Certain types of items cannot be returned:
Compatibility & Fitment: Please verify your keyboard’s switch type before purchase. We guarantee our keycaps fit the specific switch type listed on the product page.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and please contact us to initiate your return and receive the shipping address..
To return your product, please contact us to initiate your return and receive the shipping address.
Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.
Tracking Requirement: If you are shipping an item over $75, you should use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the item. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Contact us at [email protected] for questions related to refunds and returns.